Independent field service · CT · MRI · Nuclear medicine · PET/CT
Call about a scanner. Talk to the engineer who will fix it.
Imaging Systems Care is a one-engineer practice built on 30+ years inside CT, MRI and nuclear medicine systems. No dispatcher, no account manager: the person who answers the phone is the person who shows up. Based in Cleveland, Ohio. Working wherever the project is.
Services
From the crate to the first scan, and every PM after.
Service calls, scheduled maintenance and the odd projects nobody else wants to quote. One engineer, start to finish.
Preventive maintenance
Scheduled PMs to OEM procedure: mechanical, electrical, image quality, dose and QA checks. The written report is in your hands before I leave the site.
Troubleshooting & repair
System down? Phone and remote diagnosis first; a surprising number of calls end there. On site when it needs hands, with the parts list already thought through.
De-installation & transport prep
Shutdown, documentation, pack-up and crating supervision for CT, MRI and gamma cameras. Handed over ready to ship, not ready to be a surprise.
Installation & commissioning
Rigging coordination, assembly, cabling, calibration, acceptance testing and hand-off to the clinical team. From crate to first patient.
System conversion & rebuilds
Reconfiguration, platform changes, hardware upgrades, building one working system out of two. The projects most shops would rather not quote.
Site & room planning
Layout, power, HVAC and shielding requirements, workflow and vendor coordination before the system arrives. So it fits the first time.
Mobile fleet support
Trailer-mounted CT and PET/CT: per-call or a standing arrangement for your fleet, with the schedule discipline mobile units demand.
Subcontract engineering for ISOs
A senior field engineer on your contract, under your PO and your paperwork. Multi-vendor, multi-modality, no training curve.
Systems
Systems I know from the inside.
Not listed? Ask anyway. After thirty years most things look familiar, and if a system isn't mine, I'll say so plainly instead of learning on your clock.
Selected project · University of Wyoming
A clinical CT, turned on its side for science.
A university lab needed to image rock cores standing upright, to study how fluids move through porous stone: oil and gas recovery, reservoir behavior, CO₂ storage. A medical CT scanner is built to do the opposite. So we rebuilt one.
Horizontal configuration, new actuators and travel limits, power supplies, control circuits, wiring and integration, then several months on site commissioning it into a working research instrument. A one-year engineering project that has been producing data for a decade. In 2026 I was back on the same system for its next phase.
“Ten years later, it still works. That may be the best engineering compliment there is.”
Understand the technology deeply enough and you can make it do things it was never designed to do. That is most of what this practice is.
Veterinary & research imaging
Patients with hooves, labs with rock cores.
I have installed converted Canon CT systems and Esaote Vet-MR scanners at university veterinary hospitals and animal clinics across the United States and Canada: large-animal tables, shielded rooms, positioning rigs, acceptance testing and the hand-off to the clinic's own staff.
Veterinary and research sites usually run clinical systems without an OEM contract. That is exactly where an independent engineer who knows the platform earns his keep.
How a call goes
Three steps. No ticket queue.
You call or write.
Tell me the system, the error, and what changed before it happened. A photo of the screen or a log file saves everyone an hour.
Phone first.
Many problems end on the phone. If not, you get a plan before anyone travels: likely parts, time on site, and what it will cost.
On site, with a plan.
I arrive knowing what to look at first. You get a written service report when I leave. Every visit, not just the big ones.
Hourly billing, phone and on-site rates quoted up front. No service contract required. Travel time quoted with the job, no surprises on the invoice. Subcontract and PO-based work for ISOs, mobile fleets and institutions welcome.
Leonid Strugatsky · Owner & field engineer
About the engineer
Thirty years of other people's broken scanners.
I'm Leonid Strugatsky, M.Sc. in Biomedical Engineering (Technion). I've spent more than thirty years as a field service engineer on SPECT/CT, PET/CT, MRI and CT: for an equipment manufacturer, for a national independent service organization, and now under my own name as Imaging Systems Care LLC in Cleveland, Ohio.
The practice is deliberately small. You deal with one engineer who has seen the system before, not a rotating roster. I work in English, Russian, Ukrainian and Hebrew, which has mattered on more than one international install.
Where
Based in Cleveland. The question is scope, not distance.
Ohio · Michigan · Pennsylvania
Driving distance from Cleveland. Down-system calls and PMs on a day or two of notice.
United States & Canada
Installs, de-installs, conversions and fleet support anywhere on the continent. Travel quoted up front.
International projects
Project-based work abroad: installation, commissioning, rebuilds. Four working languages help.
Contact
Tell me about the system.
Model, symptom, location, and when you need it running. Calls and email are answered by me, not a service desk.